Event Manager - Multi-Factor Authentication
Introducing Multi-Factor Authentication (MFA) to Event Manager
To continue strengthening our information security practices, we will be introducing multi-factor authentication to Event Manager users from Tuesday, 11th of August, 9am. Event Manager may also be known to you as EM, EM2 or CEM. They all access the same data.
MFA will strengthen security and better protect the information held in Event Manager for our customers, subcontractors, as well as the business. We're also
MFA will strengthen security and better protect the information held in Event Manager for the benefit of our customers, as well as the business. We're also moving from shared accounts to named user accounts, so every user must have their own login.
WHAT USERS NEED TO DO BEFORE 11 AUGUST
Make sure you have your own email address for Event Manager
- Each person needs their own email linked to their account. If you currently use a shared email, you'll need to move to an individual one.
- For customers, email your usual Citycare Property contact to help you get an individual account set up on Event Manager.
- For subcontractors, download and complete the New User Account Form and email it to [email protected]
Download New User Account Form
Download an authenticator app
- If you already have an individual Event Manager account, please set up MFA on 11 August or when you next log in after that date. It should only take a few minutes, and you will receive step-by-step guide within Event Manager. You can also download the setup guide below and share it with your team.
Download guide to setting up Event Manager MFA
We have prepared FAQs to support you. If you have any further questions, please contact [email protected].